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About Me

Most leaders are figuring it out as they go. I help them stop guessing.

 

Strong operational performers are often promoted into leadership roles without ever being shown what good leadership actually looks like day-to-day.

 

I know this because I lived it.

 

Today, I work with leaders in real environments—meetings, field time, conversations—helping them navigate the situations that don’t come with a playbook. Not in theory. In the work itself.

I spent years trying to figure it out on my own

For most of my career, I was doing what a lot of leaders do—I was trying to piece it together as I went.

 

I held multiple leadership roles across industries, and I had the right intentions. I wanted to be a strong leader. But it often felt like I was sifting through sand, trying to find the few gold nuggets that would actually help.

 

Feedback was inconsistent at best.

 

There was very little positive feedback to know if I was on the right track, and when constructive feedback did come, it often showed up as criticism—without clarity on what to do differently.

 

I read the books.  

I took the courses.  

I applied what I learned.

 

But every time I went back into the workplace, I was left wondering:

Is this working? Am I doing this right? Is this helping—or making things worse?

 

 

What changed everything

After more than 25 years in leadership, project management, and operations, I had the opportunity to work with a certified coach.

 

That experience changed everything.

 

For the first time, I had someone who could help me:

- See what I was missing  

- Work through real situations as they were happening  

- Navigate challenges I didn’t have answers for  

- And be there when I needed support—not weeks later  

 

It wasn’t theoretical. It was practical, immediate, and clear.

It gave me a way to lead that actually worked.

And that’s when I realized:

This is what’s missing for most leaders.

 

 

This is where my work is different

Most leadership development is built around theory.

The problem isn’t that leaders don’t have information—it’s that they don’t have support applying it in real time.

 

That’s where I work differently.

 

I don’t just coach in a room.

I work with leaders in the environments where leadership actually breaks down—meetings, conversations, decisions, and day-to-day operations.

 

Because that’s where:

- Expectations get unclear  

- Accountability slips  

- Communication breaks down  

- And leaders start second-guessing themselves  

 

That’s also where real change happens.

 

Who I work with

I work with leaders who are willing to do the work.

The ones who:

- Want to get better  

- Are open to honest conversations  

- Are willing to get uncomfortable  

- And care about doing the job well  

 

Many of them are strong operational performers—people who were promoted because they’re good at what they do, but were never shown how to lead people.

 

 

What it’s like to work with me

Clients often describe working with me as:

- Direct  

- Honest  

- Practical  

- To the point  

- Grounded in real situations  

 

There’s no fluff.

No overcomplicated frameworks.

No sugar-coating.

 

Just clear conversations, real examples, and support that helps you handle situations differently the next time they show up.

 

 

My background

My experience spans over 30 years across Military, Government, Finance, Utilities, Healthcare, and Oil & Gas—working in frontline, operational, and high-pressure environments.

I’m a Professional Certified Coach (PCC) through the International Coaching Federation, with over 1,800 coaching hours and more than 200 hours of formal coach training.

 

I’m also a Certified Executive Coach (CEC) through Royal Roads University - the only institution in North America offering a formal university-based coaching program.

 

What I believe

I don’t believe leadership should be something people have to figure out on their own.

And I don’t believe coaching is a “nice to have.”

When done right, it directly impacts how leaders show up, how teams operate, and how organizations perform day-to-day.

Not everything that matters shows up on a spreadsheet—but you see it in operational reliability, consistency, and how people actually work together.

 

 

This work is about helping leaders handle real situations, in real time—so they stop guessing and start leading with clarity.

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Goldie Hartford

info@havesolutions.ca

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